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Artigo n.º:
11410123
Automotive Service Management (Pearson Automotive Series)
Artigo n.º:
11410123
STD 5324640
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Complete guide to managing an automotive repair business, for both the novice and the professional
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O que se Destaca
Comprehensive Coverage
Covers all aspects of automotive service management, equipping students and professionals with essential knowledge for effective management in the automotive industry.
Industry-Relevant Insights
Includes current trends, practices, and case studies that reflect the evolving automotive landscape, ensuring readers are well-prepared for real-world challenges.
Accessible Learning
Written in an engaging style with clear explanations, making complex topics understandable for both students and seasoned professionals in automotive service management.
Detalhes do produto
- For courses in automotive principles.Complete guide to managing an automotive repair business, for both the novice and the professionalAutomotive Service Management: Principles into Practice is the most comprehensive text available to address the wide range of skills and knowledge needed to successfully manage or own an automotive repair business. Conversational and full of real-world examples, the text builds from basic knowledge of the industry and fundamental organizational and communication skills up through advanced leadership, planning, and human resource management.The 3rd edition includes the most up-to-date guidance on leadership, industry skill sets, and practical applications, plus a sample ASE C1 Service Consultant Test to help students prepare for success on this certification exam.
| Publisher | Pearson |
| Publication date | January 3, 2018 |
| Edition | 3rd |
| Language | English |
| Print length | 352 pages |
| ISBN-10 | 0134709853 |
| ISBN-13 | 978-0134709857 |
| Item Weight | 2.19 pounds (990 grams) |
| Dimensions | 8.88 x 0.7 x 11.13 inches (22.6 x 1.8 x 28.3 cm) |
Quem Deverá Comprar?
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Automotive Students
Ideal for students seeking foundational knowledge in automotive service management and industry practices.
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Service Managers
Provides insights and strategies for current service managers to enhance operations and improve customer service.
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Industry Professionals
Valuable resource for automotive professionals looking to update their skills and industry knowledge.
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Casual Readers
Not suited for those seeking light reading or casual interest in automotive topics, as it is technical.
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Perguntas e Respostas dos Clientes
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Pergunta:
What topics are covered in the Automotive Service Management Pearson Automotive Series 3rd Edition?
Resposta: The Automotive Service Management Pearson Automotive Series 3rd Edition covers a comprehensive range of topics essential for automotive service managers. This includes management strategies, service department operations, customer service, financial controls, and workforce management. The text is designed to equip readers with practical skills and theoretical knowledge, making it ideal for students and professionals alike. For instance, if a reader is preparing for a management role in a dealership, the book provides valuable insights into optimizing service processes and enhancing customer satisfaction. -
Pergunta:
Who is the target audience for the Automotive Service Management Pearson Automotive Series 3rd Edition?
Resposta: The target audience for this edition includes automotive students, current service managers, and aspiring professionals in the automotive industry. It serves as both a textbook for academic courses and a practical guide for those working in or entering the field. This dual approach makes the book accessible to individuals looking to deepen their understanding of service management practices while providing real-world applications, such as developing effective team leadership skills in an auto service environment. -
Pergunta:
How does the Automotive Service Management Pearson Automotive Series 3rd Edition differ from previous editions?
Resposta: This edition offers updated content reflecting the latest trends and technologies in automotive service management. Key differences include enhanced case studies, more in-depth coverage of digital service management tools, and updated statistics relevant to the industry. These enhancements ensure that readers are equipped with up-to-date information to tackle modern challenges in automotive service. For example, it addresses the integration of mobile technology for service appointments, providing readers with actionable insights into improving customer convenience. -
Pergunta:
Can this book help in preparing for certification exams in automotive management?
Resposta: Yes, the Automotive Service Management Pearson Automotive Series 3rd Edition is an excellent resource for preparing for various certification exams in automotive management. The comprehensive content is aligned with key concepts that are often tested, making it suitable for study material. Candidates can leverage the book's detailed explanations and practical applications to reinforce their learning. For instance, a student studying for the ASE certification will find relevant information to bolster their understanding of service operations and management practices. -
Pergunta:
Are there supplemental resources available for the Automotive Service Management Pearson Automotive Series 3rd Edition?
Resposta: Yes, supplemental resources are often available, including companion websites or student resources that offer quizzes, case studies, and additional reading materials. These resources enhance learning by providing interactive elements that complement the book's content. For instance, users can engage with online quizzes to test their knowledge after reading chapters, which helps reinforce the concepts taught in the text and prepares them for practical application in real-world scenarios. -
Pergunta:
What are the key benefits of using the Automotive Service Management Pearson Automotive Series 3rd Edition?
Resposta: The key benefits include gaining a thorough understanding of service management principles, exposure to industry best practices, and preparation for real-world applications. The book is written in an accessible manner, making complex topics understandable. It's particularly beneficial for those looking to make informed decisions in a managerial role and enhance operational efficiency. For example, a service manager can apply the strategies learned to improve workshop productivity and customer retention rates effectively. -
Pergunta:
Is the Automotive Service Management Pearson Automotive Series 3rd Edition suitable for self-study?
Resposta: Absolutely, this book is well-suited for self-study as it is structured for readers to learn at their own pace. Clear examples, questions at the end of each chapter, and practical scenarios support independent learning. It also facilitates self-assessment to gauge understanding. A self-studying reader might work through sections on financial management and then apply those principles in their current role to enhance their operational approach in an automotive service setting. -
Pergunta:
What skills can I expect to develop from the Automotive Service Management Pearson Automotive Series 3rd Edition?
Resposta: Readers can expect to develop skills in management, customer service, problem-solving, and financial accountability. The book emphasizes practical approaches to managing a service department, allowing readers to apply what they learn directly in their roles. For example, a reader might improve their managerial skills by learning how to effectively lead a team and manage workflow, resulting in increased efficiency in their automotive service operations. -
Pergunta:
How can the Automotive Service Management Pearson Automotive Series 3rd Edition improve customer relations?
Resposta: The book provides strategies for enhancing customer relations through improved service management practices. It covers topics like effective communication, understanding customer needs, and delivering exceptional service. By implementing these strategies, managers can foster a positive customer experience that leads to higher satisfaction levels and repeat business. For instance, a service manager could apply techniques discussed in the book to train staff on proactive customer engagement, ultimately enhancing loyalty. -
Pergunta:
Where can I buy Automotive Service Management Pearson Automotive Series 3rd Edition in São Tomé and Príncipe?
Resposta: You can buy the Automotive Service Management Pearson Automotive Series 3rd Edition on Ubuy. They offer a convenient shopping experience with a wide selection of educational materials and textbooks. Ubuy often provides multiple purchasing options and you can find the latest edition readily available, making it a reliable source for acquiring this essential resource for automotive service management.
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STD 5324640
Encomende já e receba por volta de Quarta-feira, Agosto 19
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Qtd.:
Restam apenas 9 artigos em stock.
Transação segura
Em conformidade com a norma PCI DSS e com certificação ISO 27001:2022, com pagamentos encriptados e proteção total do comprador em todas as encomendas.
Os nossos principais Parceiros Logísticos
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Recursos e benefícios
- Comprehensive text for managing an automotive repair business
- Suitable for both novice and professional
- Includes guidance on leadership and industry skill sets
- Provides practical applications
- Offers a sample ASE C1 Service Consultant Test
- Prepares students for success on certification exam
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