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Customer Service Training for Heathcare Professionals: " Improve Your Customer Service Practices"
STD 688335
Price Details
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Good customer service is linked to patient satisfaction, patient referrals, promotions, and pay increases.
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Certificação ISO 27001
O que se Destaca
Detalhes do produto
| Publisher | Insight Consulting International |
| Publication date | June 15, 2015 |
| Language | English |
| Print length | 108 pages |
| ISBN-10 | 0964659441 |
| ISBN-13 | 978-0964659445 |
| Item Weight | 7.2 ounces (204.12 grams) |
| Dimensions | 7.5 x 0.25 x 9.25 inches (19.1 x 0.6 x 23.5 cm) |
Quem Deverá Comprar?
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Healthcare Staff
Ideal for doctors, nurses, and administrative staff who interact with patients to enhance communication and service skills.
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New Employees
Provides foundational customer service training for new hires entering the healthcare field, setting expectations for patient interactions.
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Management Teams
Useful for healthcare managers seeking to improve overall service standards and staff training processes within their organization.
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Experienced Professionals
May not provide new insights for seasoned healthcare professionals with established customer service skills and experience.
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Non-Healthcare Fields
Unsuitable for individuals working in industries outside healthcare, as the content is specifically tailored for healthcare environments.
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Budget-Conscious Users
Those with tight budgets may find this product less appealing if they seek lower-cost or free training alternatives.
DESCRIÇÃO DO PRODUTO
Customer Service Training for Heathcare Professionals: " Improve Your Customer Service Practices"
Perguntas e Respostas dos Clientes
-
pergunta:
Who is the target audience for this training?
Resposta: The training is designed for students, interns, and employees in the healthcare field. -
pergunta:
What unique features does the book offer?
Resposta: It includes group activities, self-assessments, and customer service questionnaires. -
pergunta:
Why is customer service important in healthcare?
Resposta: Good customer service enhances patient satisfaction, referrals, and can lead to promotions and pay increases.
Allied Health Professions Editorial Review
**** The "Customer Service Training for Healthcare Professionals" course has been positively received by many users, emphasizing its value in enhancing service practices within the healthcare settings. Participants have noted the course's structured approach to improving communication skills, empathy, and overall patient interactions. Healthcare professionals highlighted that the content resonates well with the unique challenges faced in their field, making it highly applicable and relevant. Users appreciate the engaging nature of the training, with interactive elements that keep them invested in the learning process. The emphasis on real-world scenarios allows participants to relate the material to their everyday experiences, thereby improving retention and application of the skills learned. Feedback also indicates that the course has not only helped individuals develop better service skills but has also contributed to fostering a culture of empathy and understanding within their teams. While most reviews are favorable, a few users felt that certain sections could benefit from more in-depth discussions or examples. However, overall, the majority find the training to be a pivotal resource for anyone looking to elevate their customer service practices in the healthcare environment. **
Avaliações e Classificações dos Clientes
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5 Estrela
100%
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4 Estrela
0%
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3 Estrela
0%
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2 Estrela
0%
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1 Estrela
0%
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Prós
- Structured and relevant content tailored for healthcare settings
- Enhances communication skills and empathy
- Engaging training format with interactive elements
- Practical application of material through real-world scenarios
- Contributes to a positive culture within teams
Contras
- Some users desire more in-depth discussions on specific topics
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STD 688335
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PCI DSS compliant and ISO 27001:2022 certified, with encrypted payments and full buyer protection on every order.
Recursos e benefícios
- Designed specifically for healthcare professionals, interns, and students.
- Enhances customer service skills and professional workplace behavior.
- Includes interactive elements like group activities and self-assessments.
- Focuses on effective communication and patient interaction techniques.
- Teaches identification systems to prevent errors and ensure compliance.
- Improved customer service leads to better patient satisfaction and career advancement.
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